Managed Services

Leading Edge Consulting is an accredited and certified IT Managed Service Provider. We proactively manage, maintain and assume responsibility for your company’s day-to-day IT service needs. Not only are we a managed service provider, but we also integrate complete project administration and management into your support contract.

This is achieved by:

• Having regular touch-point meetings
• On-going prioritization of your action list
• Reviewing troublesome support tickets
• Real-time secure access to our customer portal

Commonly Managed Services

Commonly managed services that we assume responsibility for include:

• Network management (bandwidth, secure site to site VPN’s, remote access)
• Remote proactive monitoring of your critical computer systems
• Secure backups (both on-site and off-site)
• Security (network, remote access, wireless, user account)
• Software (Microsoft Office suite and other 3rd party applications)
• Systems management (Operating system updates, centralized anti-virus)
• Centralize user management (Active Directory)

Highest Standards

We maintain the highest standards by providing the following:

• Industry Certifications – proof that our employees have demonstrated their technical skills
• Experience – all employees have a minimum of 10 years IT experience
• Security – all employees are background security checked and undergo annual data and security awareness training
• Partnerships – we have ‘value added reseller’ status and ‘preferred partnerships’ from reputable hardware and software computer suppliers
• Associations – we are members of various professional associations that accredit and regulate standards for our industry
• Insurance – we are insured against Errors and Omissions and Commercial General Liability
• Accrediation – We are accredited with MSP Alliance: ‘The world’s largest professional association and accrediting body for the Managed Services Industry’