We are more than just another managed service provider. Each account is personalized and managed by an account manager who provides complete project management of your service account.
- Each support call is recorded in our Help Desk support database
- We keep an on-going record of the ‘Who, What, When, Why’ of each trouble ticket
- We record the severity and impact to the business operation, how we resolved it and what was the root cause of the issue
- Regular touch-point meetings.
- On-going discussions and reviews of the support tickets (open and closed)
- Reviewing the prioritization of your action (or to-do) item list
You Get More
Secure Customer Portal
We are more than just your regular managed service provider. We give you access to tools that empower you to manage as much or as little about your account as you’d like.
When you are granted real time access to our Secure Customer Portal you can:
- View and update your company information
- Generate and print your own service call reports
Change Control Application
You also have access to our Change Control Application which records:
- Scheduled changes, updates or outages for your office
- Why the scheduled downtime is requested, who is effected and for how long
- Details of the back-out procedure in the event of an unsuccessful deployment