Managed Service Provider
Call Us: 604.474.0269

Managed Services

Unexpected technical problems occur when you least expect them, which is why you need an ongoing managed service contract.

Leading Edge Consulting is an accredited and certified IT Managed Service Provider. We proactively manage, maintain and assume responsibility for your company’s day-to-day IT service needs. Not only are we a managed service provider, but we also integrate complete project administration and management into your support contract.

This is achieved by:

  • Having regular touch-point meetings
  • On-going prioritization of your action list
  • Reviewing troublesome support tickets
  • Real-time secure access to our customer portal

Commonly Managed Services

Commonly managed services that we assume responsibility for include:

  • Network management (bandwidth, secure site to site VPN’s, remote access)
  • Remote proactive monitoring of your critical computer systems
  • Secure backups (both on-site and off-site)
  • Security (network, remote access, wireless, user account)
  • Software (Microsoft Office suite and other 3rd party applications)
  • Systems management (Operating system updates, centralized anti-virus)
  • Centralize user management (Active Directory)

Highest Standards

We maintain the highest standards by providing the following:

  • Industry Certifications – proof that our employees have demonstrated their technical skills
  • Experience – all employees have a minimum of 10 years IT experience
  • Security – all employees are background security checked and undergo annual data and security awareness training
  • Partnerships – we have ‘value added reseller’ status and ‘preferred partnerships’ from reputable hardware and software computer suppliers
  • Associations – we are members of various professional associations that accredit and regulate standards for our industry
  • Insurance – we are insured against Errors and Omissions and Commercial General Liability
  • Accrediation – We are accredited with MSP Alliance: ‘The world’s largest professional association and accrediting body for the Managed Services Industry’

Address

3030 Lincoln Ave, unit 216
Coquitlam, BC, V3B 6B4
Phone:     604.474.0269
e-mail: support@leconsulting.ca